Do you accept returns?
Yes! we offer a 30 DAY MONEY BACK GUARANTEE on all our products. We fully believe in the products we sell, that is why offer refunds to all our customers if they are not fully satisfied. The refund will be processed once the product has returned to our warehouse.
Where are you based?
We are based in Melbourne, Australia.
How do I contact you?
Whether your already a customer or just interested in our product. We are here to help. Please email any questions or concerns to firstname.lastname@example.org
How long will you take to reply?
A member of our customer service team will be in touch within 24 hours.
How much does shipping cost?
FREE! We offer free worldwide shipping on all of our products
How long will my order take to arrive?
Important note: Due to the impact of the Corona Virus we can no longer guarantee shipping times. We appreciate your patience in this difficult time. To address this issue we have assigned a customer representative to each order, they will be in contact shortly after your order to keep you informed on the status of your order.
All shipping times are outlined on individual product pages. All shipping times are in terms of either days (not working days) or weeks.
Why is my order arriving in multiple packages?
To ensure the highest quality product at the lowest cost we use a number of different manufacturers throughout the world. This means different parts of your order may ship from different warehouses and be in multiple packages.
What if my order does not arrive?
We have a 90 day shipping guaranteee, if your order does not arrive within 90 days you will recieve a full refund. Just contact email@example.com